Frequently Asked Questions
About Us
How did CareNatal get started? Who is the team behind it?
We love sharing about our story as a brand! You can learn more at our About Us page.
Prenatal Vitamin & Other Products
Is CareNatal lab tested and can I see the results?
Yes! This is our favorite question because we are so proud to be setting the new gold standard for safety and transparency for prenatal vitamins.
Each batch of CareNatal prenatal vitamins undergoes 33 rigorous independent lab tests to ensure quality, purity, and potency. And because transparency is important to us, we share the testing results publicly for our customers to see for themselves!
If you have any further questions about our testing or our results, please email or text us. We would be more than happy to help, you can email us at hello@carenatal.com or text our team at (833) 330-0370.
What does CareNatal taste like?
Most soon-to-be moms who have tried CareNatal describe the flavor as being very similar to a lightly sweetened strawberry or peach juice. Strawberry Nesquik and peach tea are also commonly referenced associations.
CareNatal is purposefully sweetened and flavored very lightly. This is done so you can customize your flavor profile to your liking. You can enjoy it mixed with juice, a smoothie, sparkling water, or simply add it to still water.
But pills are easier to take, why should I take CareNatal?
The primary reason our customers choose CareNatal Vitamin Powder instead of pills or gummies is because CareNatal delivers a much more complete nutrition profile than pills or gummies.
On average, CareNatal contains 2.5x more nutrients than prenatal vitamin pills and 8x more nutrients than prenatal vitamin gummies, per serving (compared against the most popular retail brands).
Plus, you can drink CareNatal as quickly or as slowly as you want! Some people like to chug it, while others prefer the benefit of being able to sip on it over the course of a casual afternoon.
What is the Omega Boost add-on that comes with the CareNatal Prenatal Powder?
Omega-3s (DHA & EPA) are important for supporting egg health and a baby's brain development. Yet 67% of prenatal vitamins do not have omega-3s. CareNatal offers two convenient forms of Omega Boost to help you meet your daily DHA & EPA needs: Mini-Capsule Omega and Liquid Omega.
The Mini-Capsule Omega Boost come in a convenient, easy-to-swallow capsule form, and they’re perfect if you prefer a capsule over a liquid. They can be taken alongside your prenatal powder or at a different time of day.
The Liquid Omega Boost comes in a 30ml/1oz dropper bottle of vegan (algae-sourced) omega-3's. Our innovative Liquid Omega-3 drops are a great alternative to the "horse-pill" size omega-3 fish oil pills. You can drink our Liquid Omega Boost by mixing it directly into your prenatal vitamin drink mix or take it separately, whichever you prefer. Omega-3s naturally have a marine or “fishy” taste, so if you notice it, try blending it with juice (orange juice is a favorite) or adding it to a meal.
Mini-Capsule Omega
What is the difference between the Mini-Capsule Omega and the Liquid Omega that comes with the prenatal vitamin?
They are both Omega-3 supplements with DHA & EPA to support you throughout all of your stages on your journey to motherhood.
Both come with the Prenatal Vitamin Powder as the Prenatal Vitamin Powder does not contain Omega-3s in the stick packs. However if you prefer, you can choose to exclude the Omega-3s from your order for a slight savings.
Tip: Most customers prefer the Mini-Capsule Omegas over the Liquid Omegas.
I forgot to refrigerate my Omega Boost Dropper? Is it still safe to use?
The Liquid Omega Boost is 100% shelf stable, however, we recommend refrigerating it to help slow natural oxidation and prevent any changes in flavor over time.
Please keep the liquid Omega Boost away from direct sunlight or intense heat exposure (do not leave it out on a porch or in a mailbox on a hot day, make sure to bring it inside as quickly as possible when delivered)
If your product wasn’t refrigerated right away, but also wasn’t exposed to excessive heat, then the product is perfectly safe to consume.
When should I start taking the CareNatal prenatal?
General recommendations suggest to start taking a prenatal vitamin at least 4 months before you conceive. The recommendation for when to start CareNatal would be no different. These extra few months allow your body the time it needs to slowly build up its essential nutrient stores. Continue taking CareNatal throughout pregnancy as well as postpartum to support your ongoing nutritional needs during recovery and adjusting to life as a new parent.
Formulation
Is CareNatal Vegan, Gluten-free, Non-GMO, free of major allergens, halal, and sugar-free?
Yes! Our prenatal vitamin is vegan, vegetarian, halal, non-gmo, gluten-free, sugar-free, free of the 9 major FDA allergens, and it has no artificial colors, sweeteners, or flavors.
If you would like to review our lab testing results, you can view them here.
Why is there no calcium in CareNatal?
Calcium can inhibit the absorption of iron, which is one of the most important nutrients in a prenatal vitamin. On average, American women already consume 886mg of calcium per day, through diet alone. Thus, it is apparent that a great modern vitamin formula needs to prioritize iron.
If you would like to add a calcium supplement alongside your CareNatal prenatal, they are widely available and some of the most affordable supplements. However, we do recommend taking calcium at least 2 hours apart from your prenatal to ensure the best maximum absorption of both.
Is there enough choline & magnesium in the prenatal vitamin powder? Do I need to take more?
Choline:
An additional choline supplement is not necessary while taking CareNatal. On average, pregnant women in the US consume 319 mg of choline per day. The total recommended daily intake for women is 450-550mg per day, thus, CareNatal was formulated with 250mg of choline to help women hit their daily requirement.
Magnesium:
Magnesium is an electrolyte with a high daily value and is rarely found in prenatals at high quantities. While it is not traditionally the role of a prenatal vitamin to deliver electrolytes, we do include 200 mg (100 mg of magnesium & 100 mg of potassium) to support maternal health. Magnesium is a nutrient becoming more and more deficient in American diets.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
What type of Folate is used in CareNatal?
Folate (vitamin B9) is one of the most critical nutrients and it comes in two forms in multivitamins:
Methylated folate
and Folic acid
CareNatal innovatively includes both forms of Folate so that you get trusted science AND modern support—together in one formula.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
What type of Vitamin A is used in CareNatal?
When formulating CareNatal, we chose a holistic approach, prioritizing science and balance along the way. We’ve included 650 mcg of retinyl palmitate (a form of retinol) and 650 mcg of beta-carotene (a carotenoid). This adds up to the total 1300mcg of Vitamin A on our label.
It is important to note that intakes exceeding 3,000mcg of retinols/retinyls may lead to adverse outcomes, which is why CareNatal is formulated at a very safe quantity, 80% below the upper limit set by the FDA.
Why does CareNatal include retinyl palmitate? Well, retinols/retinyls are more easily absorbed by your body and are naturally found in foods like fish, eggs, and dairy. Also, retinols/retinyls are the form of Vitamin A that most studies have shown to have a positive impact on a baby’s eye development.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
Proper Use of the CareNatal Prenatal
MUST READ: The "Top 3 Tips & Tricks" for taking the CareNatal Prenatal
Shake, don't stir! Drink your prenatal from a bottle. This allows you to easily reshake the drink if you notice any natural settling of contents over time.
Start off with a 1/2 dose and slowly work your way up to a full dose over the course of a few days. This allows your body time to adjust to the complete nutrient profile.
Customize your flavor. CareNatal is lightly flavored and gently sweetened so you can mix it with more than just water. Try juices (orange juice is a customer favorite!), smoothies, or even sparkling water! Find the combination that makes your daily prenatal a drink you actually look forward to.
And a bonus tip: Make sure to take CareNatal on a full stomach. Please don't skip this tip or else multivitamins can cause immediate and severe stomach irritation.
If you have any issues while starting to take CareNatal, please do not hesitate to reach out for our team of experts to support you! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
What drinks should I mix CareNatal with?
CareNatal can be mixed into almost any cold or room-temperature drink. Orange juice has become a favorite among our customers.
While most of our customers prefer mixing CareNatal into juice or another powder supplement drink they already take daily, smoothies and sparkling waters are a great way to introduce a little variety and explore new flavors.
We know that taste changes and aversions are common during pregnancy, so we’ve formulated CareNatal prenatal vitamins with minimal flavor and sweetness to allow you the flexibility to customize your flavor profile by mixing it with the drinks you enjoy.
For the best experience, we always recommend mixing and drinking your CareNatal drink out of a bottle. This allows you to shake your drink for a more cohesive blend and also allows you to easily give it a reshake if contents settle over time.
Shipping, Returns, & Protection+
Does CareNatal have a Satisfaction Guarantee? (Protection+)
Yes! CareNatal offers "Protection+", an optional add-on that provides a 90-day satisfaction guarantee.
Orders that do not include Protection+ at checkout will still benefit from our standard 30-day return policy which is outlined in the question below.
To learn more about Protection+, please see the complete summary of this add-on, two questions below.
What is the standard policy?
Protection+ return policy (orders with Protection+):
Returns are accepted within 90 days and full refunds are issued on all orders, regardless of if the product is open, used, or damaged. You can add Protection+ to your order at the bottom of your cart.
Standard return policy (orders without Protection+):
Without Protection+, CareNatal offers a free return policy for 30 days. With Prote
Please note that with our Standard return policy, due to the sensitive nature of prenatal vitamins, we cannot accept returns on products that have been opened, used, and/or are not in their original condition. To initiate a return, please reach out to hello@carenatal.com. If your return is accepted, you will be provided with a prepaid return label.
For refunds on subscriptions or multi-month orders, the fair value of any items not returned or ineligible for return (defined as the product’s original price, before any subscription or bulk discounts) will be deducted from your total refund.
See our full return policy here.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
What is the "Protection+" I am being offered in my Cart?
Protection+ is an optional add-on, which offers a 90-day, 100% satisfaction guarantee on your purchase. For as little as $3, you can try CareNatal products with peace of mind: you’ll either love them or get your money back! More details on Protection+ are available in the next FAQ question.
We specifically designed Protection+ for customers who have sensitivities to flavors and are unsure which products will sit best with their sensitive stomachs.
With Protection+, you can try your CareNatal products at your own pace, and if they aren’t the right fit, you can return them within 90 days for a full refund.
Protection+ is available for as little as $3.99 for a 1-month supply, giving you extra peace of mind while you find what works best for you.
Please do not hesitate to reach out if you have any additional questions about Protection+ or if you would like to start a Protection+ claim! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
Does CareNatal ship outside the US?
To have our products shipped outside of the US, we suggest using a ship forwarding service to import CareNatal to your country.
Want to order CareNatal to Canada? We have partnered with Shippsy for our Canadian customers. Get $10 off your first shipment to Canada with Shippsy by clicking here.
Want to order CareNatal to Australia, Singapore, or Malaysia? We recommend Vpost for our customers in Australia, Singapore, or Malaysia.
Don't see movement on your tracking link for multiple days? Package stuck in transit?
We know carrier delays and mistakes can be frustrating! While these issues are out of our control, our team is always eager to help investigate and resolve these issues. Please email us (hello@carenatal.com) as soon as you notice any delays with your order number and the shipping issue you are experiencing, and we will get back to you as soon as possible.
Subscriptions & Out of Stock Protection
How do Subscriptions & "Out of Stock Protection" work?
Our subscriptions not only guarantee you discounts of up to 30%, but also come with some added perks:
1. Out of Stock Protection: CareNatal Prenatal Vitamins are in high demand and may occasionally sell out. Subscriptions ensure you receive fresh vitamins delivered to your doorstep, so you never have to worry about running out.
2. Fresh Prenatal Vitamins: Subscriptions let you get fresh prenatals on a regular schedule without having to stockpile at home, saving space and preventing expiration.
3. Full Flexibility: You can log in and manage your subscription anytime. You can change your flavor or omega add-ons, adjust the quantity and delivery frequency, pause, or even cancel your subscription whenever you need.
Will I be able to cancel or pause my subscription easily?
Just like you, we hate subscriptions that are hard to cancel. It is a deceptive and manipulative practice. With CareNatal, you have full control right from your customer portal. You can:
Cancel or pause your subscription.
Skip your next delivery or even gift it to a friend.
Change your shipping address, if you move or are traveling.
And if you ever need help, please do not hesitate to reach out to us with any questions and we can make these changes on your behalf. Email us at hello@carenatal.com or text our team at (833) 330-0370.
Can I change my shipping address on an active subscription?
Yes! You can easily change your shipping address on your subscription either through your customer portal or by contacting our customer support team.
This is great if you plan to move or want your prenatals delivered while you are on vacation.
Other
Is CareNatal HSA/FSA Eligible?
Yes! You can use your HSA/FSA card directly at checkout or submit your receipt for reimbursement with your provider.
If your HSA/FSA provider requires any additional documentation, gives you any trouble with your claim, or even rejects your request, send us an email and we will be happy to help!
Why don't you accept "Buy Now, Pay Later" payment methods like Affirm, Afterpay & Klarna?
The CareNatal team made a purposeful decision not to accept "Buy Now, Pay Later" services at our store. We understand that having a baby can be a significant financial burden for new families. However, many "Buy Now, Pay Later" payment services partake in tactics that take advantage of customers and this directly conflicts with our brand values.
If CareNatal is not within your budget, please don't hesitate to reach out to our support team. We'd love to understand your needs and help find the best prenatal solution for you—even if that means recommending one of our competitors who may be a better fit for you. 💙
We know there’s no one prenatal that’s perfect for everyone, including CareNatal. That’s why we take great pride in being here to help you find the perfect prenatal for your unique needs–even if it isn't ours.
Can you help me find another prenatal vitamin?
Yes, we love this question! This is actually how CareNatal started. CareNatal was built on the mission to help all women on their journey to motherhood find a great prenatal vitamin, even if it isn't CareNatal.
Reach out to our support team, and we’ll be happy to learn about your budget, preferences, and nutritional needs. From there, we can guide you toward options that might be a great fit for you. No single prenatal is perfect for everyone (including CareNatal), and we’re always here to help you find the one that’s perfect for you—even if it isn’t ours.
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* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
† CareNatal was formulated with iron in the form of ferric glycinate, which has shown in research to absorb in the body after reaching a PH level that is present beyond the stomach. CareNatal does not claim to be able to cure or resolve any preexisting GI symptoms or GI symptoms not associated with your prenatal vitamin or iron supplementation