Frequently Asked Questions
About Us
How did CareNatal get started? Who is the team behind it?
We love sharing about our story as a brand! You can learn more at our About Us page.
Prenatal Vitamin & Other Products
Is CareNatal lab tested and can I see the results?
Yes! This is our favorite question because we are so proud to be setting the new gold standard for safety and transparency for prenatal vitamins.
Each batch of our CareNatal prenatal vitamin not only goes through 33 rigorous independent lab tests, but we also share the testing results for our customers to see for themselves on our website!
If you have any further questions about our testing or our results, please email or text us. We would be more than happy to help, you can email us at hello@carenatal.com or text our team at (833) 330-0370.
What does CareNatal taste like? Are there new flavors coming out soon?
More than 80% of soon-to-be moms that have tried CareNatal describe the flavor as being very similar to a strawberry juice or a less sweet Strawberry Starburst from their childhood.
CareNatal is purposefully sweetened and flavored very lightly. This is done so you can customize your flavor profile to your liking. Mix your prenatal powder with juice, a smoothie, a sparkling water, or even add a shot of Mio flavor enhancer to build your perfect flavor profile!
Yes, we have a 2nd flavor launching this summer! We will be publicly announcing the flavor soon!
But pills are easier to take, why should I take CareNatal?
The primary reason our customers choose CareNatal instead of pills or gummies is because CareNatal packs a much more complete nutrition profile than prenatal vitamin pills or gummies.
On average, CareNatal contains 2.5x more nutrients than prenatal vitamin pills and 8x more nutrients than prenatal vitamin gummies, per serving (compared against the most popular retail brands).
Lastly, you can drink CareNatal as quickly or as slowly as you want! Some people like to chug while others prefer the benefit of being able to sip on it over the course of a casual afternoon.
What is the Omega Boost liquid dropper that comes with the CareNatal Prenatal Powder?
Omega-3s (DHA & EPA) are important for supporting egg health and baby's brain development. Yet 67% of vitamins do not have omega-3s.
The Liquid Omega Boost that comes with the CareNatal Powder helps you get your daily DHA & EPA Omega-3s. It comes in a 30ml/1oz dropper bottle of vegan (algae-sourced) omega-3's. Our innovative Liquid Omega-3 drops are a great alternative to the "horse-pill" size omega-3 fish oil pills.
You can drink our Liquid Omega Boost by mixing it directly into your prenatal vitamin drink mix or take it separately, whichever you prefer.. Omega-3s naturally have a marine or "fishy" taste, so if you begin to detect that, try adding it in with another drink (orange juice is a crowd favorite) or add it to a food, to blend it discreetly into your meal.
What is the difference between the Omega Boost Powder and the Omega Boost liquid that comes with the prenatal vitamin?
They are both Omega-3 supplements with DHA & EPA to support you throughout all of your stages on your journey to motherhood.
The Liquid Omega Boost comes with the CareNatal prenatal vitamin powder while the Powder Omega Boost is available separately.
Most people that opt for the Powder Omega Boost do it because they:
1. Prefer the powder format or the fact that it is unflavored. So they replace the Liquid Omega Boost with the Powder Omega Boost
2. Want to take both daily and get more daily Omega-3s
3. Want to alternate between the two Omega Boosts
Please note that the Powder Omega Boost is made from a fish source and has milk, soy, and a small amount of sugars. If you can not have any of these particular ingredients, consider the Liquid Omega Boost.
I forgot to refrigerate my Omega Boost Dropper? Is it still safe to use?
The Liquid Omega Boost is 100% shelf stable, however, we recommend refrigerating to delay natural oxidation or an unpleasant flavor from developing.
Please keep the liquid Omega Boost away from direct sunlight or intense heat exposure (do not leave it out on a porch or in a mailbox on a hot day, make sure to bring it inside as quickly as possible when delivered)
If you received the product and you didn't refrigerate it, but the product was not exposed to high amounts of heat, then the product is perfectly safe to consume.
When should I start taking the CareNatal prenatal?
General recommendations suggest to start taking a prenatal vitamin at least 4 months before you conceive. The recommendation for when to start CareNatal would be no different. This extra few months gives your body the time it needs to slowly build up its stores of nutrients from your daily consumption of the prenatal vitamin. Then, continue taking our vitamin thoughout all of your stages on your journey to motherhood.
Formulation
Is CareNatal Vegan, Gluten-free, Non-GMO, free of major allergens, halal, and sugar-free?
Yes! Our prenatal vitamin is vegan, vegetarian, halal, non-gmo, gluten-free, sugar-free, free of the 9 major FDA allergens, has no artificial colors, sweeteners, or flavors.
Also, if you would like to see our lab testing results, you can see them here.
Why is there no Calcium in CareNatal?
Calcium has the ability to inhibit the absorption of iron and iron is one of the most important nutrients in this vitamin. On average, American women are already consuming 886mg of calcium per day. Thus, it is apparent that a great modern vitamin formula needs to prioritize iron.
If you would still like to add on a calcium supplement, they are some of the most affordable supplements.
Is there enough Choline & Magnesium in the prenatal vitamin powder? Do I need to take more?
Choline:
An additional Choline supplement is not required with CareNatal. On average, pregnant women in the US consume 319mg of choline per day. It is generally recommended that women consume 450-550mg of choline per day in total, thus CareNatal was formulated with 250mg of Choline to help women hit their daily requirement. we labeled all prenatals as meeting the FDA DV if they had enough Choline to supplement an average 319mg Choline diet, and hit the 550mg DV.
Magnesium:
Magnesium is an electrolyte with a high daily value and rarely found in prenatals at high quantities. While it is not traditionally the role of a prenatal vitamin to deliver electrolytes, we do include 200mg (100mg of Magnesium & 100mg of Potassium). Magnesium is a nutrient being found to be more and more deficient in American diets.
What type of Folate is used in CareNatal?
Folate (vitamin B9) is one of the most critical nutrients and it comes in two forms in multivitamins:
Methylated folate,
Folic acid
CareNatal innovatively includes both forms of Folate so that you get trusted science AND modern support—together in one formula.
What type of Vitamin A is used in CareNatal?
We chose a holistic path, when formulating CareNatal, prioritizing science and balance along the way. We included 650mcg of a retinol called retinyl palmitate and 650mcg of a carotenoid called beta carotene. This adds up to the total 1300mcg of Vitamin A on our label.
It is important to note that 3,000mcg+ of retinols/retinyls may lead to adverse outcomes, which is why CareNatal is formulated at a very safe quantity, 80% below the upper limit set by the FDA.
So why did CareNatal include any retinyl palmitate? Well, retinols/retinyls are more easily absorbed by your body and are the form found in food like fish, eggs, and dairy. Also, retinols/retinyls are the form of Vitamin A that have been shown in the most studies to have a positive impact on developing a baby's eyes.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
Proper Use of the CareNatal Prenatal
MUST READ: The "Top 3 Tips & Tricks" for taking the CareNatal Prenatal
Shake, don't stir your prenatal. Drink it out of a bottle. This allows you to easily reshake the drink if you notice any contents settling, which can happen over time.
Start off with a 1/2 dose and slowly work your way up to a full dose over the course of a few days, to allow your body time to adjust to the complete nutrient profile.
Customize your flavor experience by mixing your prenatal in more than just water (orange juice is a customer favorite!). Try any other juices, smoothies, or even sparkling waters. CareNatal was made with very light flavor and sweetness to give you flexibility to blend its flavor with your preferred drinks!
What drinks should I mix CareNatal with?
CareNatal can be mixed into almost any cold or room-temperature drink. Orange juice has become a favorite drink for our customers to mix their CareNatal prenatal powder in.
While some sort of a juice or electrolyte beverage is the most common for our customers, smoothies and sparkling waters are a fun way to introduce a little variety and new flavor.
We know you might be experiencing all sorts of taste aversions, so the the CareNatal prenatal vitamin was specifically formualted with minimal flavor and sweetness to allow you the flexibility to customize your flavor profile by mixing it in with drinks you enjoy the taste of.
Lastly, we always recommend mixing and drinking your CareNatal drink out of a bottle. This allows you to shake your drink rather than stir it for a more cohesive blend and also allows you to easily give it a reshake if contents settle over time.
Shipping, Returns, & Protection+
Does CareNatal have a Satisfaction Guarantee? (Protection+)
CareNatal offers "Protection+", an optional add-on 90-day Satisfaction guarantee.
All orders that do not add the Protection+ at cart will still benefit from our standard 30-day return policy, outlined in the question below.
To learn more about Protection+, please see the complete summary of this add-on, two questions below.
What is the standard policy?
NEW: Protection+ is an opptional add-on of a 90-day 100% satisfaction guarantee onto your purchase to give you peace of mind that you will either love our products or get your money back. Available for as little as $3. More details on Protection+ in the next FAQ question.
Standard return policy (without added Protection+):
Without Protection+, CareNatal offers free returns and we have a 30-day return policy (more details below on how this policy differs between one-time purchases and prepaid subscriptions). Due to the sensitivity and safety of prenatal vitamins, we can not accept any products that are not unused and in original condition. Please reach out to hello@carenatal.com to initiate a return. If your return is accepted, you will be provided with a prepaid return label.
Please note, that for Prepaid Subscriptions, returns are free and accepted within 30 days of the delivery of the first shipment in your subscription. For refunds on subscriptions or multi-month orders, the fair value of any items unreturned or unreturnable (defined as product original price, before any discounts) will be deducted from your total refund.
See our full return policy here.
Please do not hesitate to reach out if you have any additional questions! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
What is the "Protection+" I am being offered in my Cart?
We specifically began offering this for customers who have sensitivity to flavors and are unsure what flavors/products will or won't sit right with their sensitive stomachs.
Protection+ adds a 90-day 100% money-back guarantee onto your purchase for as little as $3 on a 1-month supply.
With Protection+, get peace of mind to try your CareNatal products at your own pace and if you don't like them, you can then still return them with Protection+ within 90 days.
Please do not hesitate to reach out if you have any additional questions about Protection+ or if you would like to start a Protection+ claim! Email us at: hello@carenatal.com or send us a text at (833) 330-0370.
Does CareNatal ship outside the US?
To have our products shipped outside of the US, we suggest using a shipping forwarder to import CareNatal to your country.
Want to order CareNatal to Canada? We have partnered with Shippsy for our Canadian customers. Get $10 off your first shipment to Canada with Shippsy by clicking here.
Want to order CareNatal to Australia, Singapore, or Malaysia? We recommend Vpost for our customers in Australia, Singapore, or Malaysia.
Don't see movement on your tracking link for multiple days? Package stuck in transit?
Carrier mistakes and delays suck. While they are out of our control, our team is always happy investigate and help resolve these issues. Please email us (hello@carenatal.com) with your order number and the shipping issue you are experiencing, and we will get back to you as soon as possible.
Subscriptions & Out of Stock Protection
How do Subscriptions & "Out of Stock Protection" work?
Our subscriptions not only guarantee you discounts of up to 40%, but also offer you something different:
1. Out of Stock Protection: Due to high built-up demand, we expect CareNatal Prenatal Vitamin to sell out. To avoid running out of stock, subscriptions ensure that you get fresh prenatal vitamins delivered to your doorstep, guaranteed for the duration of your subscription.
2. Fresh Prenatal Vitamins: Subscriptions offer you a way to get fresh prenatals delivered right to your doorstep, without having to hoard prenatals which take up space and can sometimes expire.
3. No annoying auto renewal: Our subscriptions only last for the duration you select, 6, 9, or 12 months. After that you can choose to extend your subscription, but these subscriptions will never auto renew.
Please note that all subscriptions come with deliveries every 3 months. Every 3 months you can expect 3 new prenatal cartons to arrive. These recurring shipments will continue through the duration of the subscription you selected.
Will I be able to cancel or pause my subscription easily?
Just like you, we hate subscriptions that are hard to cancel. It is a deceptive and manipulative practice. You can easily do the following on your own in the customer portal:
Cancel or pause your subscription.
Skip your next delivery or even gift it to a friend.
Change your shipping address, if you move or are traveling.
And of course if there is any confusion, please do not hesitate to reach out to us with any questions and we can make these changes on your behalf. Email us at hello@carenatal.com or text our team at (833) 330-0370.
Can I change my shipping address on an active subscription?
Yes, you can change your shipping address on your subscription by going directly to your customer portal or by reaching out to our customer support team.
This is great if you plan to move or want your prenatals delivered while you are on vacation
Are non-prepaid subscriptions (traditional recurring subscriptions) available?
No we do not have these available to the public yet, however, we do have these available in a private pilot program with a select group of customers.
If you would like to be invited to our private pilot program to get early access to traditional recurring subscriptions, please contact our support team and reference this FAQ.
We plan on these subscription plans available to the public in the near future.
Other
Is CareNatal HSA/FSA Eligible?
Yes! You an use your HSA/FSA card directly at checkout or submit your receipt for reimbursement with your provider.
If you need any additional documentation, send us an email and we will be happy to help!
Why don't you accept "Buy Now, Pay Later" payment methods like Affirm, Afterpay & Klarna?
The CareNatal team made a purposeful decision not to accept "Buy Now, Pay Later" services on our store. We understand that having a baby is a significant financial burden for new families. However, these "By Now, Pay Later" payment services partake in tactics that take advantage of many customers and this directly conflicts with our brand values.
If CareNatal is not within your budget, please don't hesitate to reach out to our support team. We'd love to understand your needs and help find the best prenatal solution for you—even if that means recommending one of our competitors who may be a better fit for you. ❤️
No one prenatal is perfect for everyone (including CareNatal), so we take great pride in being here to help you find the perfect prenatal. Even if it isn't ours.
Can you help me find another prenatal vitamin?
Yes, we love this question! CareNatal was built on the mission to help all women on their journey to motherhood find a great prenatal vitamin, even if that isn't CareNatal.
So please reach out to our support team and we would be happy to understand your budget and requirements for a prenatal and we can direct you to some of our competitors that may be a great fit for you. No one prenatal is perfect for everyone (including CareNatal), so we are always here to help you find the perfect prenatal for you. Even if it isn't ours.
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* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
† CareNatal was formulated with iron in the form of ferric glycinate, which has shown in research to absorb in the body after reaching a PH level that is present beyond the stomach. CareNatal does not claim to be able to cure or resolve any preexisting GI symptoms or GI symptoms not associated with your prenatal vitamin or iron supplementation