Refund policy

Last updated: November 4, 2026

Protection+

Protection+ is an optional add-on you can choose in your cart. It gives your order a 90-day, 100% satisfaction guarantee, so you can return your products within 90 days for a full refund. See our FAQ for details. Orders without Protection+ are covered by the standard policy below.

Standard Refund Policy

We offer free returns within a 30-day window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, all items you wish to return must be in the same condition that you received them, unused, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@carenatal.com. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure that all returned items are shipped in a sturdy, rigid box to prevent any damage during transit.

You can always contact us for any return questions at hello@carenatal.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was not approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days (refunds are rarely declined, unless they violate this Refund Policy). Please remember it can take some time for your bank or credit card company to process and post the refund too.

For refunds on subscriptions and one-time orders that had bulk pricing (i.e., a 2-month or 3-month supply), the fair value of any items unreturned or unreturnable (defined as product original price, before any discounts) will be deducted from your total refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@carenatal.com.